Cookie Policy

When you first visit the Facial Palsy UK website we will ask you to consent to our use of cookies. This will be displayed at the top of the page.

What is a cookie?

Cookies are tiny text files which contain small amounts of information and are downloaded to your device when you visit a website. Cookies help users navigate websites more efficiently and they also perform certain functions. Websites collect different kinds of cookies depending on the nature of their business. There are two main types of cookies, session cookies and persistent cookies. Session cookies are deleted each time you close your browser whereas persistent cookies remain stored on your computer until they are deleted, or until they reach their expiry date.

How we use your information

Our Privacy Policy and Cookie Policy give you information about our use of any data we collect from visitors to our website. This applies to information we collect about:

  • Visitors to our website
  • People who use our services, e.g. who join our community, subscribe to our newsletter or request information from us.

Visitors to our website

When someone visits the Facial Palsy UK website we collect details of visitor behaviour patterns. This information is not personally identifiable. It is important to collect this information because it can tell us if there are technical problems with our website, and we can use the information gathered to improve user experience.

If we do want to collect personally identifiable information from visitors we will make this very clear and will explain what we intend to do with it.

More about cookies

Under European Law and UK Law there are four main types of cookie. The list below is non-conclusive and subject to change (when notified by the ICO). For further information relating to cookies please refer to the ICO website (opens in new window).

Please note that some cookies may fall into more than one of these categories, depending on their function and the nature of their use.

Category 1: strictly necessary cookies
These types of cookies are strictly necessary to operate a website, there no consent is required to use this kind of cookie.

Category 2: performance cookies
These cookies only collect information about website usage for the benefit of the website operator. This kind of information may include which pages people visit most frequently, and also indicate to us if people are getting errors from visiting certain web pages. These cookies don’t collect any personally identifiable information about visitors; all information is aggregated and therefore anonymous. These cookies are only used to improve how a website works.

By using our website ( you agree that we can place these types of cookies on your device.

Category 3: functionality cookies
These cookies are site specific and they are linked to your choices as a user when using our site. These cookies allow our website to remember choices you make such as your user name in a forum.

By using our website ( you agree that we can place these types of cookies on your device.

Category 4: targeting or advertising cookies
These cookies collect the most information about website users; they set a targeting or advertising cookie. We or third party sites must gain clear, informed consent from you before using this kind of cookie. You will often find these cookies on social networking websites and shopping websites, where they deliver adverts based on your past browsing behaviour.

Third party cookies

There may be occasions when using the Facial Palsy UK website that third party cookies are installed. If you visit a webpage that contains embedded content from a different website, for example from YouTube, you may be sent cookies from these websites. We have no control over the cookies set by third party websites so we recommend you check with the particular website about their use of cookies and how to manage them.

Facebook Pixel – This Cookie is placed by Facebook. It enables Facial Palsy UK to measure, optimise and build audiences for advertising campaigns served on Facebook. In particular it enables Facial Palsy UK to see how our users move between devices when accessing the Facial Palsy UK website and Facebook, to ensure that Facial Palsy UK’s Facebook advertising is seen by our users most likely to be interested in such advertising by analysing which content a user has viewed and interacted with on the Facial Palsy UK website. For further information about the Facebook Pixel please see:

In October 2018 Facebook began offering businesses a first-party cookie option with the Facebook pixel. We have turned this option off until we have more time to review.

Managing cookies

With most browsers, you can refer to the Help feature to find out how to prevent your browser from accepting new cookies, how to have the browser notify you when you receive a new cookie and how to disable cookies altogether. You can also disable or delete similar data used by browser add-ons, such as Flash cookies, by changing the settings of the add-on or visiting the website of its manufacturer.

For more information about cookies, please visit (opens in new window)

For any queries, requests, or comments you may have about our use of cookies, please contact the Data Protection Coordinator, Facial Palsy UK, Eventus, Sunderland Road, Market Deeping, Peterborough, PE6 8FD, or email